QUALITY CONTROL APPROACH
The goal of a quality control system is to help organizations ensure that they meet the needs of customers/clients and other stakeholders. Behgam Farayand has taken the steps to implement the ISO9001:2008 quality control system in the company.
The company’s approach to quality starts from top management’s involvement in the design and continual improvement of all the processes. The main principles addressed in the company’s quality control systems include:
Behgam Farayand meets and strives to exceed its customer’s expectations. Some of the practical steps taken to meet this objective are: researching and understanding the customer needs, communicating the customer needs throughout the organization, measuring customer satisfaction and acting based on the results, systematically managing customer relationship, etc.
Involvement of top Management:
Behgam Farayand’s top management is involved in creating the vision, communicating the vision with the employees, and stakeholders, and overall direction and implementation of Quality Control System in the company.
Human resource management (Satisfaction, involvement and growth of employees):
created a work environment in which employees can work, learn and grow as individuals. Behgam Farayand believes that its employees are the greatest asset for the company.
Process and system approach to management:
In order to be able to systemically design, implement, and measure activities, Behgam Farayand manages activities, and related resources as processes, and looks at the overall organization as a system to be able to better model, measure, and improve the workflow.
Behgam Farayand is committed to continual improvement in all areas including, but not limited to, customer relationship and satisfaction, human resource management, construction quality control, and other processes. By striving to be better every day, Behgam Farayand ensures the satisfaction of its customers, employees and other stakeholders.
Supplier relationship management:
Behgam Farayand’s suppliers of both service and material are considered strategic partners of the company, and establishing a strong relationship with them is one of the main objectives of the quality control system. Managing this relationship ensures a better quality of service and faster response to the customers and their needs.
The above principles are all followed, documented, and measured in Behgam Farayand to ensure the short-, medium-, and long-term goals of the company are met.